Your personal information is as important to us as it is to you. Any personal information obtained through either our web site, or through phone calls, faxes, and emails will be kept in the strictest of confidence. Billing information will only be kept as long as necessary to process your payment, and is encrypted using the strongest methods available. Once your order is shipped, received, and is acceptable to you, we will remove your information from our database with the exception of your state, and zip code (for tax purposes).
Your satisfaction is very important to us. If you are not satisfied with your hand-made work of art, we will be happy to modify it, fix it, or change it to meet your expectations. If none of these alternatives are acceptable to you, we will refund your purchase price less shipping (if applicable). Please note that these are hand-made works of art, and may not be exactly the same as the picture on the web site, and because they are hand-made, there may be slight imperfections. These are not defects, and actually add character and depth to your art.
When producing a custom work of art, we will make every attempt to provide you with an accurate estimate of the total cost. As the price of glass and lead fluctuate, and we do not keep large stocks of glass around, your final price may be a little different than what was originally quoted. If this is the case, we will call (or email) you first, and either obtain your approval, or work out some compromise that you would approve. Your satisfaction is our primary focus!
Handling Charges / Packaging:
Packaging your Stained Glass Window for shipment though UPS can be expensive, but is well worth it. We take your artwork to them, and they carefully package it in several layers of paper and styrofoam (1" all around), and package it in a very sturdy cardboard box. UPS' experts perform the actual packaging of the items, under our supervision. As a result of the extra packaging, your shipment is absolutely guaranteed by UPS to arrive in perfect condition. You may, at your option, decide to save the handling costs, and pick up your work of art directly from our workshop. Our staff will gladly provide you with directions, and arrange a pick-up time. Please note that our shop is 10 miles east of Cincinnati, Ohio, in the village of Bethel.
If the item is small and we can package it at out shop, we will, to save extra charges. Any charges above true cost, will be immediately credited to your account with paypal.
Please note that we ship to the contenental United States only. Orders can not be processed outside of the country.